1. Purpose of This Policy

This Refund Policy defines the terms under which payments made to Nahada Technologies are eligible for refund. It applies to all services, training programs, consulting engagements, and related transactions.

2. General Refund Principles

• Refunds are considered only in accordance with this policy.
• All refund requests must be submitted in writing.
• Transaction, gateway, and bank charges are non-refundable.
• Refunds are processed only to the original payment method.

3. Software Development & Consulting Services

Services are delivered on a milestone or time-based model.

• Payments for completed or partially completed milestones are strictly non-refundable.
• Advance payments may be refundable only if work has not commenced.
• Once development, analysis, or consulting work begins, no refund is applicable.

4. Milestone-Based Billing Refunds

• Each milestone is treated as an independent deliverable.
• Approval of a milestone constitutes acceptance.
• Disputes must be raised before milestone approval.
• No refunds are issued after milestone sign-off.

5. Training Programs & Educational Services

• Training fees are refundable only if cancellation is requested before course commencement.
• No refunds are issued once training sessions have started.
• Missed sessions, partial attendance, or non-completion do not qualify for refunds.
• Course material access alone is considered service delivery.

6. Subscription & Recurring Services

• Subscription fees are billed in advance.
• Cancellation stops future billing but does not trigger refunds for past periods.
• Unused subscription periods are non-refundable.

7. Freelancer & Third-Party Cost Components

Certain projects involve external resources such as freelancers or vendors.

• Costs already incurred for third-party services are non-refundable.
• Refunds cannot be processed for approved freelancer deliverables.

8. Payment Method & Processing Time

Approved refunds are processed through the original payment channel (Bank Transfer, BharatPe, Razorpay, or Wise).

• Processing time: 7–14 business days.
• International refunds may take additional time due to banking procedures.

9. Non-Refundable Scenarios

• Change of business decision by client
• Delays caused by client inputs or approvals
• Force majeure or external dependency delays
• Compliance, documentation, or regulatory services already rendered

10. Dispute Resolution

Any dispute related to refunds must be raised within 7 days of the transaction or milestone completion. Disputes raised beyond this period may not be considered.

11. Policy Updates

Nahada Technologies reserves the right to modify this Refund Policy at any time. The latest version published on the website shall prevail.

12. Governing Law

This policy is governed by the laws of India. Courts within India shall have exclusive jurisdiction.

Last updated: January 2025